WhatsApp Automation
Nobody waits for a reply any more.
Most enquiries are won by whoever answers first, and most arrive when nobody is watching. We set up WhatsApp so every message gets a real answer in seconds, orders keep customers updated on their own, and your team only picks up conversations that need a person.
- Official WhatsApp Business Platform
- Human handover built in
- Answers from your real catalogue
Capabilities
What we set it up to handle.
First-response replies
Every new enquiry gets an accurate answer immediately, at any hour, drawn from your own pricing, stock and delivery information.
Lead qualification
A short, natural set of questions establishes what the person needs and how serious they are, so your team opens only the conversations worth their time.
Order and delivery updates
Confirmations, dispatch notices, tracking links and delivery updates sent the moment status changes in your store.
Reminders and follow-ups
Payment reminders, appointment reminders, abandoned-cart nudges and quote follow-ups that go out on schedule without anyone remembering.
Straight into your CRM
Every conversation, contact and outcome logged automatically with its source, so your pipeline reflects reality without manual entry.
Replies in their language
Detects the language a customer writes in and answers in the same one — useful the moment you sell outside your own region.
Getting live
From your existing number to a working system.
Number and verification
We connect your business number to the official WhatsApp Business Platform and complete business verification, so you get a verified profile and the right to send automated messages.
Teach it your business
We load your catalogue, prices, policies, delivery areas and common questions, then agree the exact boundaries of what it may answer alone.
Wire up the handover
We define when it must fetch a human, where those conversations land, and who is notified. Nothing important is left inside a bot.
Test on real messages
We run it against your actual past enquiries before it faces a customer, and tune the answers until you are happy to put your name on them.
Go live and watch
It goes live with monitoring on every conversation. We review the first weeks with you and sharpen the answers that needed help.
Done properly
The rules we build to.
Automated WhatsApp goes wrong in predictable ways. These are the guardrails we put in by default rather than as an upgrade.
- Official WhatsApp Business Platform, never an unofficial workaround
- Opt-in respected and opt-out honoured on every send
- Approved message templates where WhatsApp requires them
- Answers sourced from your data, so it cannot invent a price
- Immediate handover to a person on request or on uncertainty
- Full conversation history passed to whoever picks it up
- Sending limits and quiet hours you control
- Your number, your account, your message history
WhatsApp automation FAQ
The questions that decide it.
Is this the official WhatsApp Business API?
Yes. We build on the official WhatsApp Business Platform through an approved provider, which is what allows automated sending, multiple agents on one number and a verified business profile. We handle the business verification and number setup with you.
Will my number get banned for automating?
Not if it is done properly, which is exactly why we use the official API rather than an unofficial workaround. Automated messages respect opt-in rules, use approved templates where required, and honour opt-outs. Unofficial tools are the thing that gets numbers banned.
Can a human take over mid-conversation?
Always. The automation is built to hand off, not to trap people. It passes the conversation to your team with the full history attached when the customer asks for a person, when the request is outside its scope, or when it detects frustration.
Can it answer questions about our own products and prices?
Yes. We connect it to your catalogue, price list, stock or documents so answers come from your real data rather than being invented. When it does not know something, it says so and fetches a human instead of guessing.
Does it work in more than one language?
Yes. It can detect the language a customer writes in and reply in the same one. For businesses serving both local and overseas customers this is usually one of the first things we switch on.
Can we send order updates and reminders too?
Yes, and this is often the highest-value part. Order confirmations, dispatch and delivery updates, payment reminders, appointment reminders and review requests can all go out automatically at the right moment.
Next step
Send us a message and watch how fast this one gets answered.
The quickest way to judge WhatsApp automation is to use it. Message us about your business and we will come back with what your own setup would look like, what it would cost, and how quickly it could be live.
Tell us what you do by hand
Describe the task once. We'll tell you whether it's worth automating — and what it would cost — before you commit to anything.
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