FAQ
Straight answers, before you have to ask.
Pricing, ownership, WhatsApp rules, what happens when something breaks. If your question is not here, message us and we will answer it directly.
What does CodeIXE AI Solutions do?
We build AI automations and WhatsApp automation for businesses, plus the websites, hosting and ready-made templates that support them. In plain terms: we find the repetitive work your team does by hand and rebuild it so it runs itself.
Do you work with businesses outside India?
Yes. We are based in Mangalore, Karnataka, and deliver to clients worldwide, including across the Gulf, Europe, the UK, the USA and Southeast Asia. Projects are specified in writing, built remotely and demonstrated on screen share, so distance makes no practical difference.
What is the difference between AI automation and a chatbot?
A chatbot talks. An automation acts. A chatbot can answer a question about your delivery times; an automation reads the enquiry, checks your actual stock, sends a real quote, logs the lead to your CRM and notifies the right person. We build chatbots as one part of automations, not as the whole thing.
How much does an automation cost?
You get a fixed price and timeline in writing before any work begins. Cost depends on how many steps the workflow has and how many systems it touches, so we quote against your real process rather than from a price list. Single-workflow automations are deliberately scoped to pay for themselves quickly.
How long does it take to build?
One well-defined workflow is usually days rather than weeks. Systems spanning several tools take longer, and the timeline is part of the quote. We would rather ship one working automation fast than promise a platform in three months.
Will it work with the tools we already use?
Almost always. WhatsApp, Google Sheets, Excel, Gmail, Outlook, HubSpot, Zoho, Pipedrive, Salesforce, WooCommerce, Shopify, Razorpay, Stripe, Slack, Notion and Airtable are routine for us, along with anything else that has an API. Every integration is named in the quote before you commit.
Is your WhatsApp automation official, and will my number get banned?
We build on the official WhatsApp Business Platform through an approved provider, which is what makes automated sending legitimate. Opt-in is respected, opt-outs are honoured and approved templates are used where WhatsApp requires them. Unofficial tools are what gets numbers banned, which is precisely why we do not use them.
Can a human take over an automated conversation?
Always, and it is built in from the start. The automation hands the conversation to your team, with full history attached, when the customer asks for a person, when the request is outside its scope, or when it is uncertain.
How do you stop the AI from saying something wrong to a customer?
We restrict what it may act on alone, source its answers from your real data rather than letting it improvise, hold risky actions such as refunds or discounts behind human approval, and log every run so you can audit what happened and why.
What happens if an automation breaks?
We monitor the automations we build and alert on failed runs, so issues surface before your customers notice them. Fixes to anything we built are handled directly over WhatsApp.
Who owns the automations and the accounts?
You do. Everything runs on your accounts and your keys, and we hand over documentation. If you ever want to move the work in-house or elsewhere, nothing is held hostage.
Do you build websites and online stores too?
Yes. Landing pages, multi-page business sites and ecommerce stores, all built for speed and search and connected to your automations so an enquiry does not sit in an inbox waiting to be noticed.
Can you redesign our site without losing our search rankings?
Yes. We map every existing page to its new address, keep URLs that already earn traffic, and put permanent redirects on the ones that change so the search equity transfers instead of being lost.
Where do I see hosting and domain pricing?
Live pricing for domains and all hosting tiers is on our store, since rates change too often to publish on a brochure page. Domain search, registration, hosting and SSL are handled in one flow there.
What can I buy in the marketplace?
Ready-made automation templates and workflows, WordPress and WooCommerce plugins, code snippets and scripts, UI kits and standalone software. We can also adapt any of it to your process for a quoted fee.
How do I get started?
Message us on WhatsApp and describe one task your team does by hand. We will tell you what automating it would involve, what it would cost, and whether it is worth doing at all.
Next step
Still have a question?
Ask it directly rather than guessing from a page. We answer in minutes during working hours and we will tell you plainly if what you want is not something we should build.
Tell us what you do by hand
Describe the task once. We'll tell you whether it's worth automating — and what it would cost — before you commit to anything.
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